GENERAL INFORMATION

Water Service and Practices

Please call the office to start, close, report outages, or ask questions about your account, 626-797-1138 or contact our General Manager, William Kimberling, at email: info@lasfloreswaterco.com .

We are in a critical, red alert status, dictated by the State of California/ Metropolitan Water District due to the Eaton Fire event. Thank you for your efforts to conserve water during this extraordinary drought.

The following water use practices, for Orange Level, set forth by the State of California in 2016 are still recommended in 2025 for Las Flores customers:

• Outdoor irrigation is strictly limited to 2 days per week max,
• Do not use water to wash down sidewalks or driveways,
• Do not allow runoff from your sprinklers or irrigation,
• Use hoses with shutoff nozzles when washing cars,
• Do not irrigate during and within 48 hours of measurable rainfall, and
• Only use decorative water features that recirculate water.
• Please visit www.bewaterwise.com/ or the Resources page on this website for more water saving tips.

We are pleased to report that Company shareholders have positively responded to our request to maintain water conservation efforts. For more information on sustainable landscapes, local plant nurseries, and gardening tops at conservation, please visit www.bewaterwise.com.

Payment Options

Payments can be:

• Mailed to or dropped off in-person to the business office located at 428 E Sacramento St., Altadena, 91001
• New "Online Bill and Account Portal" option effective August 1, 2020. Please open this letter to see the instructions to register. Then go to lasfloresviewmybill.net link to begin registration or to access your activated account.
• Pay with Direct Debit from your bank account. We have just added that option effective July 1, 2020. Please click on this link to open the PDF application.
• Paid by phone using SOFTtelPay, 855-483-5729, IDCode: 9100111 *
• Paid on-line using pay.softtelpay.com, IDCode: 910011 and follow the steps. *

• *Note: You will need your account number handy. A convenience fee will be added to the payment using the Softtel Pay option.

Water Rate Table

Under the new rate structure, the first 10 HCF will be charged at the Tier 1 rate. One hundred cubic feet (HCF) is equivalent to 750 gallons. The second 10 HCF of monthly usage will be charged at the Tier 2 rate, and so forth. If you use 10 HCF or less, you will see an increase of less than $9.50 per month. If you use between 10.1 HCF and 20 HCF, you will see an increase of $9.51 - $20.95 per month. If you use between 20.1 HCF and 39 HCF you will see an increase of $20.96 - $39.14 per month. If you use over 39 HCF, you will see an increase of $39.15 or more per month.

Water Rates for 2025: Due to the fire, Las Flores did not implement the rate increases that were scheduled to go into effect on January 1. However, in order for the company to meet its financial obligations, we must implement the increases effective April 1, 2025. The Board recognizes that any rate increases are difficult for shareholders, however these increases are necessary to ensure the financial stability of the Company. The rates are shown on the table below. The plan to implement a Capital Program surcharge that was discussed in the January letter has been deferred for the foreseeable future.

We are committed to keeping our shareholders informed. Please check our website lasfloreswaterco.com frequently for updates.

If there are any questions, please feel free to call our General Manager, William Kimberling, at 626-797-1138.

Capital Improvement Program

The Company continues to focus efforts to upgrade aging infrastructure. Over the last 20 years, the Company has invested more than $3 million in new pipelines and facilities. It is our goal to continue with this program, while being capable to promptly respond to any unplanned incidents that may occur, as well as maintain an appropriate financial reserve to address unforeseen events. In 2024, the company performed a major rehabilitation of the Sacramento Booster Pump C and refurbished our emergency generator. Pump C is a major piece of equipment that lifts water to the highest portions of our service system. The generator is critical to maintaining our ability to continue water service in case of a prolonged power outage. We continued implementing our automated meter reading system and quickly responded to all pipeline breaks.

In light of the current on-going work to rehabilitate aging infrastructure under the existing rate structure, there are two major projects on the horizon that are needed to ensure long-term sustainability for the Company. The first project involves the significant efforts that will be required to rehabilitate our 98-year-old well located on Mountain View Street. Over the last 25 years, the company has refurbished the motor and pump modules of the well. Despite this work, more significant upgrades are required to ensure the Company can use the well on a long-term basis to extract our water rights from the groundwater basin below Altadena. The second project will make significant upgrades to our Lake and Cobb reservoirs to ensure their functionality for the future. It is estimated that these projects will exceed the amount of funds made available for capital improvement through our existing rate structure. We are currently exploring different ways to implement these projects in a timely manner by accessing grants, low-interest loans and/or establishing a new Capital Improvement Charge.

For more information regarding news about your water company, please see the updates in January 2025 Update Letter.